Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return:
- Your item must be unused, unworn, unwashed, and in the same condition that you received it.
- It must be in its original packaging with all tags still attached.
- Important Hygiene Note: Due to hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
Additional Non-Returnable Items
- Gift cards
- Final sale or clearance items
Completing Your Return
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error (e.g., missing watch links, loose buttons on tops).
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the items.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
Sale Items
Only regular-priced items may be refunded. Sale and clearance items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send the refund to the gift-giver, and they will be notified of your return.
Shipping returns
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Delivery Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Tracking: If you are returning more expensive items (such as watches or high-end jewelry), we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at beautygirls@gmail.com for questions related to refunds and returns.